Updated Help Desk Answers
These answers are maintained from the admin chatbot learning panel and are used by the public chatbot.
where are your offices
Makonde RDC headquarters are at the NRZ Complex in Lions Den (PC89). Council also serves centres including Mhangura and Matoranjera.
How do I view my account balance or request a statement?
Log in to the Client Portal with your council account number. You can view an imported balance and submit a statement request from your account.
How do I apply for a council stand?
Log in to the Client Portal and choose Apply for Stand. Complete the application and track its status there. Availability in a specific area, including Lions Den, must be confirmed by Council after review.
Where can I get information about the Makonde RDC road network?
For road-network information or to report a damaged road, open the Departments page for Roads, Planning and Works, or submit the exact ward and road location through the Report Issue page.
Hello
Hello, welcome to Makonde RDC. I can help with contacts, office location, account balances and statements, payments, stands, boarding applications, roads and complaints.
How do I apply for boarding school?
Use the Boarding Schools Application. Matoranjera High School accepts Form 1 to Form 6 applications. Ridziwi High School currently accepts Form 1 to Form 6 girls boarding applications. Fees and availability are confirmed during application review.
How do I report a problem or make a complaint?
Use the Report Issue page to submit a complaint or service problem. Include the exact location and relevant account, stand or reference details so the correct department can follow up.
How do I contact Makonde RDC?
Call or WhatsApp Makonde RDC on +263 78 033 5126. You can also use WhatsApp.
How can I pay council bills?
Use Make Payment to submit payment details and proof of payment. Finance will verify it, issue a receipt after approval and update the request status.
Where are Makonde RDC offices?
Makonde RDC headquarters are at the NRZ Complex in Lions Den (PC89). Council also serves centres including Mhangura and Matoranjera.
Where is the Makonde RDC headquarters located?
The main offices are located at the NRZ Complex in Lions Den (PC89). Council also maintains a presence in key centres such as Mhangura and Matoranjera.
How do I contact Makonde Rural District Council?
You can call or WhatsApp council on +263 78 033 5126. The official website is www.makonderdc.co.zw, and council is active on Facebook and WhatsApp for community updates.
How do I apply for a residential or commercial stand?
Use the Client Portal and go to apply for a stand. Complete the stand application form, pay the required application fee (USD 43 residential or USD 63 commercial), submit proof of identification, and wait for vetting and allocation.
What is the process for building plan approval?
Before construction starts, submit architectural drawings to council. Submit three copies of your plans. Approval generally takes 1 to 4 weeks, depending on the complexity and the department meeting cycle. Building without approved plans is illegal and may result in fines or demolition.
What do my rates cover?
Rates fund essential services including road maintenance, refuse collection in urban setups like Mhangura, water provision, and maintenance of rural clinics and schools.
How can I pay my council bills?
Payments can be made through the Client Portal or physically at the council offices.
What are the council's core functions?
Makonde RDC supports education through establishing and maintaining schools, including boarding status upgrades at Matoranjera and Ridziwi High Schools. Council also handles infrastructure such as road grading, bridge repairs and borehole drilling, and health support through rural clinics across the 19 wards.
What is the Devolution Fund used for?
Council uses government devolution funds for district development and equipment purchases. Recent acquisitions include a drill rig for boreholes, graders for road rehabilitation, and tractors for refuse collection.
How many wards are in Makonde District?
Makonde District has 19 wards, each represented by an elected councilor. These councilors form the full council, which makes decisions on district policy and budget allocation.
What is the difference between Makonde RDC and Chinhoyi Municipality?
Chinhoyi is the provincial capital and is located within the Makonde District geographic area, but it is governed by Chinhoyi Municipality as an urban authority. Makonde RDC governs the surrounding rural and peri-urban areas, including Mhangura, Lions Den and Chitomborwizi.
How do I apply for boarding school places?
Open the Boarding Schools page, choose Matoranjera High School or Ridziwi High School, select Form 1 to Form 6, and submit the application form. Ridziwi High School currently accepts girls only for boarding places.
What should I know about Ridziwi High School?
Ridziwi High School is about 3km north of Mhangura. It is transitioning into a public boarding facility, with a female hostel block supporting girls boarding places. Phone: +263 60 5465. Address: P.O. Box 13, Mhangura.
What should I know about Matoranjera High School?
Matoranjera High School is at Matoranjera Business Centre, Chitomborwizi, about 25km from Chinhoyi. It was commissioned as a boarding school in early 2025 after dormitory and dining facility upgrades, and offers Form 1 to Form 6.
Who reviews boarding school applications?
Applications go to the Social Services dashboard. The Social Services HOD can also see and update all submitted applications.
Where can I report a service issue?
Use the Client Portal or Report Issue link. Your request is routed to the responsible department for review and feedback.
Where can I find department information?
Use the Departments page to find council offices, service requirements, public notices and department projects.
Still need help?
Call +263 78 033 5126 or chat on WhatsApp